arenaliv Support
[email protected]
PAGCOR Hotline
1800-1-888-0080
(Toll-free, Philippines)
If you or someone you know needs help with problem gambling, please reach out. You are not alone.
At arenaliv, responsible gaming is not just a checkbox — it is a core part of how we operate. We believe that every Filipino player deserves a safe, fair, and transparent gaming environment. That means giving you the tools to stay in control, the information to make informed decisions, and the support to get help when you need it.
arenaliv operates in compliance with the regulations set by the Philippine Amusement and Gaming Corporation (PAGCOR), which includes strict requirements around player protection, age verification, and responsible gaming practices. We take these obligations seriously, and we go beyond the minimum requirements wherever we can.
Our responsible gaming framework covers four key areas: prevention (stopping problem gambling before it starts), protection (safeguarding vulnerable players), intervention (identifying and responding to at-risk behaviour), and support (connecting players with professional help). Every feature on this page is part of that framework.
Under Philippine law and PAGCOR regulations, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. arenaliv enforces this requirement rigorously through a multi-step verification process.
arenaliv urges parents and guardians to take active steps to prevent minors from accessing online gambling platforms. We recommend using parental control software on shared devices, keeping account credentials private, and having open conversations with young people about the risks of gambling. If you suspect a minor has accessed an arenaliv account, contact us immediately at [email protected].
Problem gambling can affect anyone — regardless of income, background, or how long they have been playing. The earlier it is recognised, the easier it is to address. Here are some common warning signs to watch out for in yourself or someone you care about:
If any of these signs sound familiar, please take the self-assessment below and consider using arenaliv's player tools or reaching out for professional support.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use arenaliv's responsible gaming tools or speak to a professional counsellor.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Have you tried to win back money you lost by gambling more — and ended up losing even more?
Have you ever felt the need to hide your gambling activity from family members or close friends?
Has gambling ever caused you to miss work, school, or important family events in Manila, Cebu, Davao, or wherever you are based?
Do you feel anxious, irritable, or restless when you are not able to gamble?
Have you borrowed money or sold personal belongings to fund your gambling?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling behaviour, please contact a qualified professional.
arenaliv provides a suite of responsible gaming tools that are available to all registered players at any time through the account settings panel. These tools are designed to help you stay in control of your gaming activity — before a problem develops.
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately but increases take 24 hours to take effect.
Cap the total amount you are willing to lose within a set time period. When your loss limit is reached, your account is automatically paused for the remainder of that period so you cannot continue playing.
Set a maximum session duration. When your time is up, arenaliv will display a reminder and, if you choose, automatically log you out. This helps prevent extended play sessions that can lead to impulsive decisions.
Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time your account remains open but you cannot place bets or make deposits.
Request a full statement of your gaming activity, including total deposits, withdrawals, bets placed, and net wins or losses over any period. Seeing the full picture helps you make informed decisions.
Opt out of all promotional communications, bonus offers, and marketing messages at any time. Removing the temptation of promotions is a simple but effective step toward more controlled play.
Self-exclusion is the most powerful tool available to players who feel their gambling has become a problem. When you self-exclude from arenaliv, your account is fully suspended for the duration you choose — you will not be able to log in, deposit, or place bets.
Contact the arenaliv support team at [email protected] and request self-exclusion. Specify the duration: 6 months, 1 year, 3 years, or permanent. You can also initiate this through your account settings panel.
Your account will be suspended within 24 hours of your request being confirmed. All pending bonuses and promotional offers will be cancelled. Any remaining balance will be returned to your verified withdrawal method.
arenaliv will immediately remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or push notifications during your self-exclusion period.
After your self-exclusion period ends, reinstatement is not automatic. You must submit a written request and complete a 7-day cooling-off period before your account can be reactivated. Permanent self-exclusion cannot be reversed.
arenaliv also encourages players who self-exclude to consider registering with the PAGCOR Self-Exclusion Program, which covers all PAGCOR-licensed gaming establishments and platforms across the Philippines. Contact PAGCOR directly for more information on their national self-exclusion registry.
Responsible gaming starts with good habits. Here are some practical tips that arenaliv recommends to all players — whether you are a first-timer in Quezon City or a seasoned player in Makati:
If you or someone you know is struggling with problem gambling, please know that help is available in the Philippines. Reaching out is a sign of strength, not weakness. The following organisations provide confidential support:
PAGCOR operates a dedicated responsible gaming programme for players in the Philippines. Their hotline provides confidential guidance and referrals to counselling services nationwide.
The NCMH provides mental health services across the Philippines, including support for behavioural addictions. Services are available in Manila and through regional partners in Cebu, Davao, and beyond.
A peer support fellowship for people who want to stop gambling. Regular meetings are held in Metro Manila and other major cities. Participation is free and completely confidential.
Our support team is available 24/7 to help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your options. Reach us at [email protected].
arenaliv operates in accordance with the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government agency responsible for overseeing all gaming activities in the Philippines. PAGCOR's mandate includes ensuring that licensed operators maintain responsible gaming standards that protect Filipino players.
As part of our compliance obligations, arenaliv:
arenaliv is committed to maintaining the highest standards of player protection in line with PAGCOR's responsible gaming guidelines. For more information about PAGCOR's responsible gaming programme, players are encouraged to contact PAGCOR directly through their official channels.
We built these protections into the platform from day one — because responsible gaming is not an afterthought at arenaliv.
arenaliv meets all PAGCOR responsible gaming requirements, including age verification, player protection tools, and mandatory self-exclusion support for Filipino players.
Every arenaliv account goes through a strict KYC process. No one under 21 can access real-money games — full stop. Age verification is mandatory, not optional.
Deposit limits, loss limits, session timers, cool-off periods, and activity statements — all available in your account settings, all designed to keep you in control.
Self-exclusion at arenaliv is immediate, comprehensive, and includes a full marketing blackout. Permanent exclusion is available for those who need it most.
Our support team is trained in responsible gaming and available around the clock to help players activate tools, request exclusions, or access professional referrals.
At arenaliv, we want every session to be enjoyable. Our responsible gaming framework exists to protect that — so the fun never comes at the cost of your wellbeing.